Privacy Policy

This Privacy Policy explains how we, Leatherhead Food International Limited trading as Leatherhead Food Research, use the personal information we collect about you and how you can instruct us, if you prefer, to limit the use of that information and the procedures we have in place to safeguard your privacy.

1. Information Collected and Use of Information

You may browse this website on an anonymous basis as no personal information (names, addresses email addresses etc) is collected until you register on the website. Any personal information which you provide to us including your registration information and e-mail address will be treated as confidential and will be used (a) to improve the quality of our services, (b) to keep you informed of any new products or services that we are able to provide, (c) to process any order you may make and to send your purchases to you and (d) in the case of credit card transactions to enable checks to be undertaken to prevent the fraudulent use of credit card numbers. We may also use your details for the purposes of providing statistical analysis for the use of this website. We may share this information with other companies in our group, potential purchasers of the business and their advisers or with WorldPay to enable it to approve all credit card transactions, but we will not disclose your personal information with any other third parties unless we are permitted to do so by law or if you have given your prior consent. Whilst we will make every effort to ensure that we will keep your information secure on our own systems, we cannot guarantee that any information sent to us by you via the internet will be 100% secure.

We are notified to the Information Commissioner as a data controller to process personal information. We will process your information in accordance with the Data Protection Act 1998 and any guidance issued by the Information Commissioner under that Act. By submitting your registration information you consent to the use of personal information relating to you in the manner set out in this policy.

2. Information Collated by Use of Cookies

We make use of cookies to collect information about your use of our site. The Interactive Advertising Bureau (IAB) provides independent guidance for Internet users on the use of cookies at: www.allaboutcookies.org

We may use sessional cookies to collect statistical information about your use of the website. These sessional cookies are deleted from your computer once you have completed your order or use of the site.

We do use persistent cookies to be able to recognise you when you next visit this website so that you do not have to log in again and so that we can refer to information about the services or products that you are interested in to provide you with a more efficient online service. You do not have to accept cookies; you should be able to alter the preferences on your Internet browser to block all cookies or to give you the opportunity to decide whether to accept or reject it. Alternatively, please contact us (contact details below) for assistance. If you decline to accept a cookie from us, you will have to use the original log in information on the e-mail that we sent you. We apologise for this inconvenience. However, we need to positively identify you before we show you restricted access material and/or when you purchased items or services. We will adhere to any guidelines issued by the Information Commissioner on the use of cookies on websites.

3. Updates

As a customer of ours you may from time to time receive further communications on and news of other products or services which may be available from us, including by electronic means. If you would prefer not to receive such communications or updates, please send an email message to us detailing the addresses to which such further communications should not be sent, including email addresses for electronic communications. If you wish to cease receiving any electronic communications, please send a message back to us at the address referred to below or on the relevant communications with the words “unsubscribe” in the header of your message. Please also provide details of the email address to which further electronic communications should not be sent.

4. Changing / Modifying your Details or Preferences

This site gives users the following options for changing and modifying information previously provided, or to notify us of your preferences:

4.1 You can send email to help@leatherheadfood.com;

4.2 You can send mail to the following postal address: Leatherhead Food Research, Randalls Rd, Leatherhead, Surrey, KT22 7RY, UK. Marked F.A.O. Jonathan Gordon-Smith; or

4.3 You can call the following telephone number: +44 (0) 1372 376761. If we make any material changes to our privacy policy we will post the changes on this page and may place notices on the pages of the website so that you may be aware of any information we may collect and how we may use it. Your continued use of the website would signify that you agree to any such change.

5. Contacting the Web site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact our privacy practitioner by using the contact details provided above. Our privacy practitioner is Jonathan Gordon-Smith.